Refer a Restaurant
Frequently Asked Questions
01 Can your AI take full food orders over the phone?
Yes. Our AI can take complete orders, confirm them line by line, and instantly send them to your kitchen or POS. If needed, it can also transfer the caller to a live staff member with full order details.
02Does Yumzo work with my POS system (like Square)?
We integrate with many POS systems. For Square and others, we connect through APIs or middleware. We’ve already done this for restaurants and pizzerias, so setup is smooth.
03 Can the AI upsell like a real staff member?
Yes. Our AI suggests sides, drinks, desserts, and combos during the order — just like a trained staff member would — to help you grow ticket size.
04 Can I customize the AI for my restaurant?
Yes. Our AI will be trained on your full menu and will learn exactly how your restaurant operates, so customers get a natural, on-brand experience.
05 Does Yumzo support multiple restaurant locations?
Yes. You get one dashboard for all stores, with advanced analytics, loyalty across locations, and the ability to customize menus, promos, and call routing per store.
06 What languages does Yumzo support?
Currently English and Spanish are supported. If you need another language, we can discuss adding it to the roadmap.
07 What happens if the AI can’t handle a call?
The caller can be transferred to a live staff member anytime — either automatically if the AI is unsure, or if the customer requests it.
08 How accurate are the orders?
Very accurate. The AI confirms every item line by line and asks clarifying questions to avoid mistakes before finalizing the order.
09How long does setup take?
It depends on your plan. Most restaurants go live in 2–3 weeks, including phone line setup, menu training, and POS sync.
10 Will customers know they’re talking to AI?
Most customers won’t notice. The AI uses a natural, human-like voice and conversational flow, making it feel like they’re speaking to a staff member.
11 Does this work with my current online ordering?
Yes. Yumzo can sync with your existing online ordering system or route orders to your POS/tablet.
12 Can I customize what the AI says?
Yes. You control the menu, promos, upsells, and store-specific rules. The AI adapts to your operations.
13 What if my POS isn’t supported yet?
We support many POS systems already. If yours isn’t listed, we can usually integrate through APIs or middleware.
14 How does billing work?
Billing is simple — monthly plans based on the features and level of support you choose.
15 What kind of support do you provide?
You’ll get onboarding assistance, menu training, and ongoing technical support to make sure everything runs smoothly.
16Can I try it before committing?
We don’t offer free trials. In some cases, you may request a 50-minute test session by contacting sales. And every plan comes with a 30-day, no-questions-asked money-back guarantee.
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